Building a Strong Brand: Align the Points of Touch
One of the simplest ways to build a strong brand is to make sure that every point of contact that prospects and customers have with your company reinforces the brand promise. Although relatively simple in theory, “touch-point alignment” often proves difficult in practice. Consistently reinforcing your brand requires discipline, focus and commitment.
When asked to identify a company’s brand touch points, most people point to the obvious, such as logos and advertisements. In fact, people often think of the logo as the brand and advertising as the primary way to build the brand. In reality, the concept of brand touch points encompasses far more than these basic visual cues. Every point of contact your prospects and customers have with your company and its products and services provides an opportunity to build your brand – or weaken it. How you manage those points of contact determines the relative strength or weakness of your brand.
Every company has an internal and external brand experience, and each plays an important role in developing your overall brand. Picture a massive iceberg floating in the Northern Atlantic. The visible portion poking its head above the ocean’s surface represents a small fraction of the iceberg’s full mass. Similarly, only a small portion of your company’s brand experience – the external part - is highly visible. Much more of your brand lies below the surface and is not as easily recognizable.
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